On a wireless site the only requirement is a wireless enabled device. On a cabled site, the requirements are both a device with an Ethernet port and an Ethernet cable. If you don’t have an Ethernet cable we would be happy to supply one. To request an Ethernet cable just contact our customer services team.

cc@wifinity.co.uk
0208 090 1290 (UK)
0049 69222 8918 (DE)

If you are in one of the many locations we supply with the internet, the network will have already been installed by our team and should be ready to use, all you will need to do is connect to that network and follow the on screen instructions to sign up for one of our packages.

The simplest way to find out is to either use your computer to search for nearby wireless networks and see if you can see ours, or to look out in your room for a port that once you plug into connects to our service.

It varies at each location, but usually there are three or four packages covering the most likely lengths of time someone might want to user our service. We usually have packages covering a single day, a week and four weeks.

Once you have signed up for the service (detailed later in this FAQ) you will be redirected to our payment page. From here if you follow the on screen instructions you will be able to process a payment.

Our system accepts a wide range of payment types including Visa Debit, Maestro, Mastercard and Paypal.

Our four-week package does come with a recurring charge to ensure smooth service for our customers who plan to stay in one location for an extended period of time. But there is absolutely no contract, the service remains Pay As You Go and the subscription can be cancelled at any time.

No, all of our packages are for unlimited access. You are not restricted to a particular number of gigabytes a month.

Cancelling our four-week package is very easy, all you would need to do is contact our customer service team, who will be happy to arrange the cancellation, either by email

email address…

cc@wifinity.co.uk

Or by telephone…

0208 090 1290 (UK)
0049 69222 8918 (DE)

First of all you will need to determine whether or not you are at a wireless location or a cabled location.

At our wireless locations the first thing you will need to do is locate our network. By clicking on the wifi icon in the bottom right hand corner of your screen you should have access to list of all available networks. Once you have selected our network, usually named “Wifinity PAYG”, your computer will be able to connect to it.

At one of our cabled locations, simply connect your computer to the port in the wall using an Ethernet cable and you should automatically connect to our network.

Once you are connected to our network, creating an account using a personal computer is simple. Open the Internet browser of your choice and it will redirect to our sign up page. Once there, all you will need to do is select the package that suits you and fill out the form with your details. Once the payment for your chosen package is processed you are ready to go.

If the device you wish to connect to the internet does not have a browser to view webpages in (Such as an xbox), then feel free to call our Customer Service Team on 0208 090 1290 (UK) or 0049 69222 8918 (DE) and they will be happy to register your account.

To do this make sure you have your details ready, such as email address, payment details and the MAC address of the device you would like to connect using.

A MAC address is a unique identifying number that any device with the capability to connect to Internet will have. We need this because by adding it to your account our system will then know who you are and allow you to connect on a device without a browser.

Unsure how to obtain this information? Not a problem. Our Customer Service Team will be happy to talk you though it if you’re unsure. All you will need to do is be with the device at the time of the call and have it switched on.

Yes you can, each Wifinity account can have two devices attached at any one time and if you feel the need to switch simply notify our team and they will be happy to arrange this.

It can be a couple of different things, if the message mentions changing devices within the last 30 days, it’s simply that another device you added pushed out an old one. This is easily solved by contacting our customer service team, who are always happy to help, either by email…

cc@wifinity.co.uk

Or by telephone…

0208 090 1290 (UK)
0049 69222 8918 (DE)

The error message might indicate that device you are using has previously been attached to another account. Again if you receive this error message our customer service team will gladly assist with this issue.

There are two things you can do, first of all our log in page has a password recovery system built into it where you give us your email and we send you a new password. But obviously if you have no other means of Internet access this isn’t much help.

The second method would be to contact our customer service team who would be happy to help you recover your details. The can be contacted by email…

cc@wifinity.co.uk

Or by telephone…

0208 090 1290 (UK)
0049 69222 8918 (DE)

For any connection issue our customer service team is always a phone call away and ready to help. They will be happy to take you through some basic troubleshooting methods, if they are unable to solve the issue they will log your problem and pass it on to our engineering team who will investigate further.

The customer service team can be reached either by email at

cc@wifinity.co.uk

Or by telephone

0208 090 1290 (UK)
0049 69222 8918 (DE)